Aviation Capital Group, LLC. (ACG) currently receives the majority of its information technology services through Pacific Life and will be transitioning to a standalone, outsource IT model. The head of technology is a newly created role that will lead the development and implementation of ACG’s overall IT strategy and IT operations and ensure that the technology function adequately supports the company’s stated business objectives and protects shareholder interests. The role will have a deep understanding of modern information technology strategy and practices, all ACG business functions and objectives, and the aviation leasing industry in general. The role will manage an in-house team of subject matter experts who execute the technology strategy through a limited number of execution partners (managed service partners). The role will collaborate with ACG senior leaders, an external strategy partner (to be identified) and current IT resources to develop a well-integrated, holistic information technology strategy. The strategy will guide and inform detailed planning of all aspects of the future-state IT operation, transition services required and a transition plan. During implementing the future-state IT operations and executing the agreed transition plan, the role will identify, recruit and hire new staff as required and effectively integrate new resources and capabilities with the current ACG IT team. The role will also evaluate, select and manage ACG‘s new and existing technology partners, including strategic partnerships and various execution partners. Embracing a consultative approach, the role will directly engage stakeholders across the enterprise to understand each function’s respective capabilities, operating requirements and business objectives. IT operations must adequately protect and serve the interests of the company and its constituents. The role will develop and manage all aspects of ACG‘s overall technology budget.
STRATEGY: Think creatively about a flexible IT strategy framework that can effectively respond and adapt to changing business needs and technology improvements. Develop and implement the initial strategy, objectively measure its effectiveness and refine/improve on a continual basis. Ensure that ACG’s technology strategy aligns with ACG IT guiding principles and supports stated business goals.
OPERATIONS: Stand-up the future-state IT operations, effectively manage transition services provided by the current IT service providers and execute the agreed transition plan on time and within budget. Identify, recruit and hire new staff, effectively manage strategic partner relationships and execution partner (MSP) services and contracts. Ensure that the combined IT operations are sustainable, efficient and effective in executing the company’s technology strategy. Establish an appropriate security and control environment that adequately protects the company’s interests. Ensure that ACG has a well-defined information security practice that fully satisfies all stakeholder requirements and aligns with best practice. Develop and manage all aspects of ACG’s overall technology budget.
ADVOCATE: Clearly articulate the strategic choices that need to be made and why. Then ensure these decisions are made with confidence, velocity, transparency, and buy-in. Identify key programs, projects, and a roadmap for Information Technology that fulfills the IT strategy and enables the business strategy.
DISCRETION: As the IT leader, management will rely heavily on the role’s expertise in all technology-related assessments and decisions which will have a material impact on the success and viability of the company. INTERACTION: Regularly interacts with senior executives, strategic partners, customers and service providers. Interactions frequently involve highly visible activities, negotiating with service providers, influencing affected parties and representing the company on all technology-related matters.
SUPERVISION: Directs and controls the activities of the IT function. Has overall control of planning, staffing, budgeting, managing priorities, and approving changes to methods and practices. Manages an in-house team of subject matter experts who execute the technology strategy through a limited number of execution partners (MSP).
Minimum Qualifications & Experience
- 15 years of IT Industry experience
- 10 years of experience leading a significant IT function in a public or high-growth company environment (or similar)
- Ability to think strategically about the IT services for a dynamic, fast-paced, global operation
- Proven interpersonal and leadership skills to lead the implementation of groundbreaking technology strategy and operations
- Experience to effectively direct others in all aspects of IT operations including; Enterprise Architecture, Information Security, Compliance, Customer/Desktop Support, Infrastructure/Hosting Solutions, Application Development, Data and Analytics
- Ability to effectively manage 3rd party partners and service providers