Careers

JOB SUMMARY

The Technical Services Assistant Vice President (AVP) is a pivotal role, placing significant emphasis on the Technical Asset Management of ACG’s owned and managed aircraft. This includes providing crucial guidance, support, and training to the Marketing team on technical matters, with a specific focus on Letters of Intent (LOI) and lease preparation and negotiation. Daily responsibilities encompass providing support and guidance to current lessees and ensuring an up-to-date maintenance status for all aircraft in ACG’s fleet.

HIRING RANGE:

$170,000.00 – $190,000.00

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

Transition Management Emphasis:

• Lead and oversee seamless transition projects, ensuring the effective return from current lessees and timely execution of aircraft delivery or lease transfer projects. Work in tandem with manufacturers and service providers to deliver necessary services, materials, or documents
• Negotiate and manage return conditions, setting reserve and return compensation rates, and approving maintenance work to safeguard asset value during transitions
• Act as a key member of the leasing team, driving negotiations across global locations and completing lease agreements with a sharp focus on transition projects
• Demonstrate a profound understanding of EASA and FAA regulations, ensuring compliance throughout the transition process

Marketing and Aircraft Sales Support:

• Collaborate closely with the Marketing team to support aircraft placement with lessees
• Assist in the negotiation and development of Letters of Intent and Lease Agreements, ensuring commercial soundness and rationale
• Provide technical data, documentation, and commercial negotiation support to the Aircraft Trading team, with the acquisition / disposal of aircraft and RFP products

General Responsibilities:

• Minimize used aircraft transition costs by effectively managing delivery conditions, modifications, and maintenance contributions
• Train and inform the technical, marketing, and finance teams on industry changes affecting asset value and maintenance costs
• Coordinate with the wider technical team to ensure proper definition of modifications, delivery conditions, redelivery conditions, and maintenance events in leases

KEY DIMENSIONS

• Timely completion of LOIs and Leases reflecting strong commercial awareness
• Maintenance status and reserve/return comp status aligned with book value
• Efficient management of aircraft transition projects to minimize associated costs

KEY RELATIONSHIPS & LEADERSHIP

• Key partner with the Marketing team
• Liaison with Legal and Finance teams

QUALIFICATIONS

• Relevant industry experience and ideally a proven aviation industry track record in aircraft asset management
• Excellent technical knowledge of aircraft specifically, Boeing 737NG and Airbus A320 families
• Knowledge of aircraft transition management in leasing, airlines or MROs
• Familiarity with aircraft maintenance programs, modifications, and aircraft technical records
• Excellent knowledge of aircraft lease documentation and maintenance risk exposure
• Understanding of aviation and aircraft certification requirements and associated regulations
• Familiarity with Aircraft technical publications such as AMM’s, IPC’s, Service Bulletins, AD’s
• Familiarity with Aircraft maintenance programs, records, and related technical documentation
• Familiarity with OEM data systems such as MyBoeingFleet and Airbus World

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Extensive international travel at short notice

Ability to work in a variety of working conditions and environments outside of a normal office environment

JOB SUMMARY

ACG’s Aircraft Financing Solutions group (“AFS”) Managing Director (“MD”) will be responsible for building out, structuring, and leading the continued growth of ACG’s initiative to develop, market and manage creative financing solutions to airlines and lenders around the world.   

HIRING RANGE

$250,000.00 – $290,000.00

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

This role will be responsible for a full range of activities that include:

• Helping design new, innovative financing structures in response to airlines’ needs
• Developing and executing the plan by which ACG would market these new financing structures to airlines around the world. Responsibilities include identifying target airline customers and then partnering / coordinating with ACG’s Marketing team to develop a coordinated, complementary marketing plan to present ACG’s full suite of service offerings to target customers
• Analyzing airline financing RFPs to determine if AFS should respond and what the appropriate AFS response should be, including financing structure and number of aircraft
• Working with commercial lenders and financiers to develop financing structures that will improve the ability of the AFS program to compete
• Traveling globally to meet with customers and to raise awareness of the AFS program
• Overseeing the financial and collateral analysis of potential transactions
• Making recommendations to senior management regarding potential financing proposals and structures
• Oversee the negotiation and documentation of financing transactions (including working with ACG Legal and external counsel) to structure and documents transactions, as well as coordinating any co-financing with banks, other financing sources and/or reinsurers
• Other projects/tasks as needed

KEY DIMENSIONS

• Leadership and effective deal management in-line with Company core values to support ACGs long-term business goals and objectives
• Effective communication of vision and purpose to promote ACG in the marketplace
• Customer focused, able to operate at any level
• Achieve AFS business development and profit targets as set forth at the beginning of each year
• Key architect for the development of AFSs business development strategy
• Self-motivated, team player with the ability to work under pressure and to tight deadlines
• Manage special projects and tasks as needed

KEY RELATIONSHIPS & LEADERSHIP

• Chief Revenue Officer (direct manager)
• Managing Directors – Aircraft Financial Services
• Head of Capital Markets
• Senior Leadership Team
• Head of Aircraft Marketing and Regional Marketing VPs
• Cross-departmental deal team support staff members (Treasury, Credit, Legal and FP&A)
• TC liaison staff members

QUALIFICATIONS

• Candidate should possess comprehensive knowledge, skills, and expertise in all aspects of aircraft finance
• The candidate should also possess either expert-level knowledge of financial statement and risk analysis, accounting, projection analysis and working-level knowledge of business law, especially in contracts, and in both instances, should have specific expertise in negotiating contracts covering financial structures, such as cross-border, asset-backed financings, and finance leases of aircraft.
• Candidate should have a strong skill set in the management of existing portfolio of transactions, including waivers and amendments to financing documents. The candidate also should have strong existing relationships with key finance department decision-makers at airlines globally
• Candidate should be creative, proactive, and feel comfortable developing new programs, advocating for them, and having the ability to lead them into implementation.
• Proven track record of successful sales and financing of commercial aircraft
• A large network of banking, airline, and legal contacts
• Demonstrated experience in leading deal teams and coordination of cross-departmental roles
• Excellent presentation skills and ability to communicate at all levels of the organization
• Ability to create and run financial models to provide viewpoints on deal economics and value
• Flexible and adaptable; ability to travel on short notice as needed
• Expert proficiency in MS Office

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Office controlled environment
• Ability to use computer and software programs
• Protracted computer and telephone usage, and ability and willingness to travel internationally

ENVIRONMENT

• Working indoors (100%)
• Indicate exposure to machinery, extreme conditions (0%)
• Indicate amount of time spent sitting, standing, walking
  • Indoor working environment with majority of the day (85%) spent sitting or standing at desk or in meetings, whilst the remaining (15%) of the time spent walking to other floors/offices as needed
• Frequent business travel required (35%)

LOCATIONS

• Newport Beach, CA
• Miami, FL
• New York, NY
• London, GB
• Dublin, IR

JOB SUMMARY

This employee will be based in one of ACG’s USA offices (TBD and report to ACG’s Chief Risk Officer, John Graves (“CRO”).   Employee will be responsible for:

1. Assessing, managing and reporting on portfolio and credit/country risks on ACG projects in the Americas, including Canada, the USA, Mexico, Central America, the Caribbean, and South America (the “Americas”). Significant travel, alone or with the ACG Marketing officers in charge of customers in the region, is expected.
2. Working with ACG Marketing, Legal and Technical to resolve payment problems and other problems with airline customers in the Americas. This will include designing and negotiating lease restructurings, as needed.
3. Working with the CRO and other ACG Risk Department team members on various other Risk initiatives within ACG including, but not limited to: 1) ongoing portfolio reviews; 2) special studies including market assessments and de-risking studies; 3) internal reporting; and 4) process improvements.

HIRING RANGE

$ 210,000-$240,000

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Staying abreast of the airline markets and customer developments in the Americas
• Traveling to complete due diligence on customers, markets, etc.
• Assessing the risks posed by different ACG leasing or financing projects in the Americas and identifying potential mitigants (through transaction structuring or post-closing trading, etc.)
• Providing ACG Risk’s input to and concurrence on ongoing deal terms and final LOIs inked with customers
• Preparing Risk writeups that go into each ACG Transaction Approval Form submitted to senior management
• Contributing to, or leading, company efforts to resolve post-LOI problems with Americas customers or projects (such as customer delinquencies, rent deferral requests, aircraft delivery date adjustment negotiations, bankruptcies, and requests or demands for amendments to other lease terms etc.)
• Preparing market analyses and placement strategy recommendations and contributing to other ACG projects in the region (such as recommending changes to or limits on concentrations or trading of selected exposures)
• Contributing to monthly watch lists, delinquency reports and other internal reports
• Assessing and advising the CRO and ACG senior management on Americas project risks and emerging risks
• Proactively developing tools/ideas/new approaches to help ACG improve its risk management processes/decisions
• Supporting other ACG departments and offices as necessary

KEY DIMENSIONS

• Ability to develop and manage trustworthy relationships with airlines and within ACG
• Fluency with aircraft leases, aviation risk assessment, and lease enforcement

KEY RELATIONSHIPS & LEADERSHIP

• Employee will work closely with ACG’s Regional Lessee Marketers and ACG’s CRO

QUALIFICATIONS

• 15+ years of compliance and risk experience
• Passion for aviation, familiarity with key industry risks, and detailed knowledge of aircraft leasing
• Strong written and verbal communication skills
• Strong negotiating and project management skills
• Confident and outgoing personality
• Finance and accounting expertise
• Ability to travel
• Graduate degree in business/finance/accounting or graduate law degree
• Proficiency with Microsoft Office, data analytics and risk metrics.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Office Environment
• Ability to use computer & software programs on a daily basis

ENVIRONMENT

• Amount of travel involved likely to be at least 50% of time
• Work will primarily be indoors
• Minimal expect exposure to machinery, extreme conditions
• Time spent sitting (85%), standing (10%), walking (5%)

JOB SUMMARY                 

The Technical Services Assistant Vice President (AVP) is a pivotal role, placing significant emphasis on the Technical Asset Management of ACG’s owned and managed aircraft. This includes providing crucial guidance, support, and training to the Marketing team on technical matters, with a specific focus on Letters of Intent (LOI) and lease preparation and negotiation. Daily responsibilities encompass providing support and guidance to current lessees and ensuring an up-to-date maintenance status for all aircraft in ACG’s fleet.

HIRING RANGE

SGD 217,386.00 – SGD 230,199.00

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

Transition Management Emphasis:

• Lead and oversee seamless transition projects, ensuring the effective return from current lessees and timely execution of aircraft delivery or lease transfer projects. Work in tandem with manufacturers and service providers to deliver necessary services, materials, or documents
• Negotiate and manage return conditions, setting reserve and return compensation rates, and approving maintenance work to safeguard asset value during transitions
• Act as a key member of the leasing team, driving negotiations across global locations and completing lease agreements with a sharp focus on transition projects
• Demonstrate a profound understanding of EASA and FAA regulations, ensuring compliance throughout the transition process

Marketing and Aircraft Sales Support:

• Collaborate closely with the Marketing team to support aircraft placement with lessees
• Assist in the negotiation and development of Letters of Intent and Lease Agreements, ensuring commercial soundness and rationale
• Provide technical data, documentation, and commercial negotiation support to the Aircraft Trading team, with the acquisition / disposal of aircraft and RFP products

General Responsibilities:

• Minimize used aircraft transition costs by effectively managing delivery conditions, modifications, and maintenance contributions
• Train and inform the technical, marketing, and finance teams on industry changes affecting asset value and maintenance costs
• Coordinate with the wider technical team to ensure proper definition of modifications, delivery conditions, redelivery conditions, and maintenance events in leases
• Handle special projects as assigned

KEY DIMENSIONS

• Timely completion of LOIs and Leases reflecting strong commercial awareness
• Maintenance status and reserve/return comp status aligned with book value
• Efficient management of aircraft transition projects to minimize associated costs

KEY RELATIONSHIPS & LEADERSHIP

• Marketing team
• Legal team
• Finance team
• Technical team

QUALIFICATIONS

• Minimum of 7+ years relevant industry experience and ideally a proven aviation industry track record in aircraft asset management
• Excellent technical knowledge of aircraft specifically, Boeing 737NG and Airbus A320 families
• Knowledge of aircraft transition management in leasing, airlines or MROs
• Familiarity with aircraft maintenance programs, modifications, and aircraft technical records
• Excellent knowledge of aircraft lease documentation and maintenance risk exposure
• Understanding of aviation and aircraft certification requirements and associated regulations
• Familiarity with Aircraft technical publications such as AMM’s, IPC’s, Service Bulletins, AD’s
• Familiarity with Aircraft maintenance programs, records, and related technical documentation
• Familiarity with OEM data systems such as MyBoeingFleet and Airbus World

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Extensive international travel at short notice
• Ability to work in various conditions and environments outside of a normal office

ENVIRONMENT

• Frequent business travel involved (50 – 70%). Indoor working environment with most of the day (95%) spent sitting or standing at desk or in meetings.

JOB SUMMARY

The Technical Records Director will play a crucial role in overseeing the management of the company’s aviation assets’ technical records, ensuring accuracy, compliance, and operational excellence. This position involves leading projects, managing trading campaigns, and facilitating deal closures related to technical records, while ensuring the integrity of aircraft technical data. The ideal candidate will possess extensive experience in aircraft technical records management and a proven track record of success in the aviation industry.

HIRING RANGE

€124,000.00 – €142,370.00

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Lead technical projects and trading campaigns related to aircraft records management
• Ensure the accuracy, completeness, and integrity of the company’s aircraft records and maintenance information
• Oversee the maintenance of records systems to facilitate efficient search and retrieval of aircraft records
• Maintain oversight of key industry challenges and identify potential exposure and mitigation strategies
• Identify opportunities to automate and simplify the process of creating and sharing aircraft technical information
• Support condition-adjusted aircraft trading & part-out analysis
• Develop and implement new processes and procedures to enhance efficiency and effectiveness

Collaborate with consultant to track and resolve discrepancies in aircraft maintenance records and work packages

• Periodically audit physical aircraft and engine records in the company system to ensure accuracy and completeness
• Interact with customers to provide required documents and respond to queries
• Independently manage closure of open items identified during the review of technical records
• Ensure timely closure of Outstanding Item List (OIL) in support of trading campaigns
• Oversee collection of annual technical records such as LLPs

KEY DIMENSIONS

• Accuracy and integrity of aircraft records
• Efficiency of records retrieval and management systems
• Timeliness and effectiveness of records audits and updates
• Customer satisfaction with provided documents and responses
• Utilize industry best practices, techniques, and standards throughout project execution

KEY RELATIONSHIPS & LEADERSHIP

• VP Technical Support
• Technical team
• Trading team
• Internal departments
• External customers

QUALIFICATIONS

Minimum Requirements:

• 7+ years’ experience in aviation Technical Records management
• Bachelor’s degree or equivalent in Aviation, Engineering, or relevant field
• Strong communication and interpersonal skills
• Proficiency in project management tools and software
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in aircraft leasing and trading
• Familiarity with industry-specific software systems
• Proven leadership abilities in a technical records management role

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Office environment with regular computer usage
• Ability to use computer and software programs daily

ENVIRONMENT

Occasional travel may be required for onsite visits or meetings (20%)

JOB SUMMARY

The Aircraft Technical Coordinator will perform complex tasks and assignments to support Regional Technical Managers with returns, deliveries, repossessions, sales, purchases or other special projects.  This person will be responsible for processing aircraft records and procurement coordination for parts/services. 

HIRING RANGE

$35.00 – $40.00/hr

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Provide direct support to Regional Technical Manager supporting Americas region
• Collect, analyze and interpret complex technical data
• Input and maintain data in SharePoint using aircraft records knowledge and expertise
• Box.com consultant site monitoring and quality control
• Research and prepare documents as needed during aircraft returns, deliveries, repossessions, sales, purchases or other special projects
• Work with Consultants to provide proper aircraft records and support during projects
• Provide Technical Manager with critical path timelines for parts and components on transitioning aircraft
• Request monthly reports, aircraft updates and TEAMS channel updates
• Prepare, issue and track purchase orders. Review POs quarterly to ensure Coupa is updated
• Coordinate supplier invoice/payment questions.
• Utilize MyBoeingFleet and AirbusWorld to obtain or review technical information
• Coordinate with OEMs for maintenance and operational technical publications or other technical data if not located on portals
• Perform miscellaneous duties as directed by VP, Technical Support
• Handles other projects/tasks as needed

KEY DIMENSIONS

• Proficient computer skills, including Office 365
• Knowledge in MyBoeingFleet and AirbusWorld
• Team player, self-starter, with the ability to multi-task in a fast-paced environment
• Strong problem-solving skills
• Flexible work schedule required to occasionally accommodate Aircraft On Ground orders, meet deadlines or to work with international colleagues, consultants, maintenance facilities and vendors

KEY RELATIONSHIPS & LEADERSHIP

• Interacts with entire Technical Department and works closely with Technical Coordinators and Procurement
• Interacts with other internal ACG teams such as Treasury and IT
• Collaborates externally with consultants, lessees and suppliers
• In addition to direct supervisor, takes direction from Americas Regional Technical Manager

QUALIFICATIONS

• Bachelor’s degree in business, technical or related field required
• 3 to 5 years related aviation experience with an emphasis in aircraft records

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Office environment
• Ability to use phones, computer and software programs on a daily basis

ENVIRONMENT

Limited travel required on an as needed basis – less than 5%, works indoors 95-100%, 85-90% of day is spent sitting or standing at desk, 10-15% walking to other office areas.

JOB SUMMARY

The Senior Accountant will serve as the primary preparer, responsible for numerous critical accounting functions. These include, but are not limited to, recording and tracking lease incentives, maintenance and transition expenses/projections, cash-related tasks, and other ad-hoc projects. This individual will play a pivotal role in the quarterly and annual corporate audits by actively participating in the quarterly close and reporting process. Tasks will include preparing reconciliations and rollforwards, recording journal entries, and researching and resolving issues.

HIRING RANGE

$95,000.00 – $105,000.00

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Prepare journal entries, account reconciliations and rollforwards, provide technical accounting support, compile projections in support of the quarterly and annual close process
• Liaise with various internal and external parties to perform routine and non-routine accounting functions, work on ad-hoc projects/tasks in support of company objectives and goals
• Work on day-to-day accounting functions for various key accounts
• Work directly with our operations team to ensure alignment between our asset/contract system and our general ledger
• Support wholly-owned Irish subsidiary, operations and Treasury teams in areas including, but not limited to: preparing and completing the annual statutory audit, support the resolution of questions arising related to our managed aircraft

KEY DIMENSIONS

• Team player with a positive attitude
• Accountability – ability to work with little supervision. Strong work ethic
• Excellent verbal and written communication skills, with the ability to interact with various levels management
• Excellent organization and ability to manage multiple projects with varying degrees of priority simultaneously
• Detail Oriented with proficiency in MS Excel and MS Word
• Problem-solving skills and ability to be resourceful

KEY RELATIONSHIPS & LEADERSHIP

• Accounting Team
• FP&A Team
• Treasury Team
• Analytics Team
• Operations Team
• CFO
• Marketing Team
• Technical Team

QUALIFICATIONS

• Undergraduate degree in accounting or other business degree with emphasis on accounting.
• 3-5 years accounting experience including public accounting
• Good knowledge of accounting principles and regulations to maximize compliance with GAAP
• Proficient in Microsoft Office including Excel, Word, Teams
• Good communication and analytical skills
• Ability to work efficiently and effectively with little supervision
• Ability to work in an evolving and fast paced environment

Preferred Qualifications:

• Blend of public and private experience
• Certified Public Accountant strongly preferred

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Office Environment – no difficult physical tasks
• Ability to use computer & software programs on a daily basis for extended periods of time

ENVIRONMENT

No travel is required outside of ad-hoc and infrequent external trainings and offsite events. The workspace is in an indoor office building with no exposure to heavy machinery. The majority of the time will be spent sitting with part of the time spent collaborating with other groups and team members as would be expected in a typical work environment.

JOB SUMMARY

Reporting to the CEO, the VP, Chief Administrative Officer (CAO) will oversee and optimize the organization’s administrative functions, globally, leading and collaborating with direct reports in the areas of Human Resources, Office Services and Payroll. The CAO will be a strategic leader with proven expertise in managing administrative operations, driving organizational efficiency, and fostering a culture of excellence. They will play a pivotal role in shaping the administrative landscape of our company and contributing to its overall success by employing advanced analytical techniques to drive strategic decision-making.

HIRING RANGE

$225,000.00 – $250,000                                       

Bonus eligible position

Individual pay may vary from the target hiring range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Serve as a member of the administrative committee and the compensation committee, presenting required information, coordinating meetings and related action items
• Prepare and deliver presentations for board meetings and SLT meetings, conveying key information, updates and insights effectively
• Generate, analyze, and present statistical reports, metrics and analytics to support data-driven decision-making and strategic initiatives
• Conduct complex calculations and analyses to support various business functions and decision-making processes (annual 401k true up calculations, AIP and LTIP payments, bi-annual HCE payment calculations and other related calculations)
• Utilize advanced analytical techniques to interpret data, identify trends, and provide actionable insights
• Generate high-quality reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders
• Continuously assess and enhance analytical methodologies and tools to improve accuracy, efficiency, and scalability
• Contribute to strategic planning and decision-making by providing insights derived from in-depth analysis of data

HUMAN RESOURCES – domestic and international

• Collaborate with HR leadership to align HR strategies and initiatives with the overall organizational goals and objectives, and ensure efficient functioning of HR operations in the organization
• Collaborate with HR to identify and implement technology solutions to streamline HR processes and enhance efficiency
• Oversee HR’s administration of employee benefits programs, including health insurance, retirement plans, and other employee perks, ensuring competitiveness and compliance
• Establish and monitor key performance indicators (KPIs) and metrics to assess the effectiveness of HR programs and initiatives, driving continuous improvement and supporting the organization’s goals
• Collaborate with HR to streamline, optimize and simplify intricate benefit and retirement schemes, not limited to Defined Contribution Plan (DCP) and Supplemental Executive Retirement Plan (SERP).

PAYROLL – domestic and international

• Collaborate with Payroll leadership, overseeing payroll operations, ensuring compliance with regulations and optimizing processes; ensure operations are efficient, accurate, compliant, and supportive of the organization’s overall objectives and employee satisfaction
• Align payroll operations with the organization’s strategic goals and objectives, ensuring that payroll processes support broader business objectives
• Identify opportunities to streamline payroll processes, reduce manual tasks, and implement automation solutions to improve efficiency and accuracy
• Generate payroll reports and analyze payroll data to identify trends, monitor costs, and support decision-making by senior management
• Foster a culture of continuous improvement within the Payroll Department, encouraging innovation, collaboration, and feedback to drive ongoing enhancements to payroll processes and services

OFFICE SERVICES

• Collaborate with Office Services leadership to optimize administrative functions that support the organization’s operations and employee experience, ensuring cost effectiveness
• Oversee facilities management activities, including office space planning, leases, maintenance, security, and safety, and space allocations, to provide a productive and safe work environment for all employees
• Collaborate with the Office Services team to coordinate meeting room bookings, setup, catering, and audiovisual support for meetings, conferences, and events
• Develop and maintain disaster preparedness plans and procedures to ensure business continuity in the event of emergencies or disruptions.
• Foster a culture of continuous improvement within the Office Services team, encouraging innovation, efficiency, and excellence in service delivery
• Oversee Communications for the Company including social media, press releases, website management, and other communication modes

KEY DIMENSIONS

• Ability to manage and lead teams, as well as roll up sleeves to get projects completed
• Ability to conduct complex calculations and analyses to support various business functions and decision-making processes
• Must be able to multi-task in widely different functions – HR, Payroll and Office Services

KEY RELATIONSHIPS & LEADERSHIP

• Effectively interact with all levels of management and employees, confidentially and professionally
• Primary relationships with heads of HR, OS, and Payroll

QUALIFICATIONS

• Bachelor’s degree in business administration, management, or a related field; Master’s degree preferred
• International benefits and/or payroll experience is preferred
• Proven experience in a senior leadership role, with a minimum of 10 years of experience
• Strong strategic planning and decision-making skills
• Experience with payroll, HR practices, and office management operations
• Excellent organizational and project management abilities, with a keen attention to detail
• Exceptional interpersonal and communication skills, with the ability to collaborate effectively across all levels of the organization
• Accounting or Finance background with deep analytical skills
• Excellent executive presence, interpersonal, presentation and communication skills
• Demonstrated ability to lead and inspire teams, fostering a culture of accountability and continuous improvement
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making
• Articulate communicator with proven ability in fostering internal/external relationships

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Office Environment
• Ability to use computer & software programs daily

ENVIRONMENT

Mostly working indoors sitting at a desk. Some travel may be required from time to time.